Resolve IT Problems at Machine Speed
AI-powered, vendor-neutral incident intelligence for complex enterprise environments.
ResolveOps connects observability signals with changes, topology, infrastructure, ITSM, knowledge and business context to help operations teams identify root cause, understand impact and determine the next best action—faster.
Signals + Enterprise Context
Works across your existing ecosystem. No rip-and-replace required.
The business problem
When Technology Slows Down, Business Loses Money
Trading & Capital Markets
Latency and execution problems can delay transactions, affect execution quality and create financial impact.
Banking & Payments
Failed or delayed payment and wire-processing systems can disrupt critical transactions, create operational consequences and damage client relationships.
Customer Experience
Repeated outages, transaction failures and performance degradation can erode customer confidence.
Operational Cost
Highly skilled engineers spend valuable time in war rooms manually correlating information across multiple systems.
Enterprises don't lack operational data.They lack connected operational understanding.
The industry problem
Your Tools See Pieces. ResolveOps Connects the Problem.
Every platform has intelligence—but much of that intelligence remains within its own technology boundary.
Enterprise incidents don't respect vendor boundaries.
ResolveOps creates a vendor-neutral operational intelligence layer across your existing ecosystem.
Don't replace your tools. Make them work together intelligently.
How it works
From Thousands of Signals to One Actionable Understanding
01 — OBSERVE
Collect relevant signals across:
Introducing NexiGraph™
Context Is What Turns AI Into Operational Intelligence
NexiGraph builds an operational context graph connecting business processes, services, applications, infrastructure, changes, incidents and owners.
Telemetry tells you something changed.Context helps explain why it matters.
- Business Process
- Business Service
- Application
- Service / API
- Container / Compute
- Database / Network
- Change / Deployment
- Incident
- Owner
Before vs. ResolveOps
The Same Incident. A Different Path to Root Cause.
Without ResolveOps
- 10,000+ signals↓
- Multiple dashboards↓
- Multiple engineering teams↓
- War room↓
- Manual change investigation↓
- Search historical incidents↓
- Competing hypotheses↓
- Eventually identify root cause
With ResolveOps
- Incident detected↓
- Signals correlated↓
- Dependencies identified↓
- Changes evaluated↓
- Historical knowledge analyzed↓
- AI reasoning↓
- Root Cause + Evidence + Impact + Recommended Action↓
- Human Approval → Action
Business outcomes
Measure ResolveOps by Business Outcomes
MTTR
Accelerate root-cause investigation and resolution.
Operational Cost
Reduce repetitive triage and war-room effort.
Business Impact
Reduce the duration and impact of critical service degradation.
Customer Experience
Restore customer-facing services faster.
Engineering Productivity
Move engineers from repetitive investigation toward reliability engineering.
Operational Resilience
Understand dependencies and potential blast radius earlier.
Observability ROI
Are Your Observability Investments Actually Helping Resolve Incidents?
Enterprises spend heavily across monitoring and observability platforms.
ResolveOps can help organizations understand which sources actually contributed meaningful evidence during incident resolution.
This can help organizations make more evidence-based decisions about observability optimization and tool rationalization.
Observability Effectiveness Score™
IllustrativeEvidence contributed to incident resolution, by source
Integrations
Built to Work Across Your Enterprise
ITSM & Workflow
ServiceNow and other enterprise ITSM platforms
Observability
Metrics, logs, traces, APM and infrastructure monitoring
Open Standards
OpenTelemetry
Cloud & Containers
AWS | Azure | GCP | Kubernetes
DevOps
CI/CD | Git | Deployment systems
Enterprise Context
CMDB | Knowledge | Runbooks | Documentation
Automation
Enterprise automation and remediation platforms
Autonomous operations
From Human Investigation to Governed Autonomous Operations
The future isn't another monitoring dashboard.It's an enterprise that can understand and resolve technology problems.
Platform vision
One Intelligence Foundation. Multiple Operational Problems.
- Incident Intelligence
- CVE & Patch Intelligence
- Change Intelligence
- Problem Intelligence
- Capacity Intelligence
- Autonomous Remediation
Design partner program
Become a ResolveOps Design Partner
We're working with forward-looking enterprises to validate the next generation of AI-powered operations against real-world complexity.
Ideal Design Partners
Together we'll:
- 1Select high-value incident scenarios
- 2Connect controlled operational data
- 3Establish current investigation baselines
- 4Evaluate ResolveOps against real/historical incidents
- 5Measure RCA accuracy and time-to-insight
- 6Quantify potential operational value
Help Shape the Product. Prove the Value. Lead the Future of Autonomous Operations.
Your Enterprise Already Has the Signals.ResolveOps Connects the Intelligence.
Understand Faster. Resolve Faster. Act Smarter.